Why they even have this program in use,,,, if you want to call it that. It was never set up, performed to, and or backed by the head hunters . To begin with. Never was. I got all my info and cooperate help thru a dealer ship in Seminole, Fl. The cooperate rep came down and was great help for 3 different times the engine needed assistance. Between the dealership and the agent from up north worked out great. Fuc-- non connect has been a joke since I spoke to them 4 years ago. Hopefully find a good dealer,,,, close.