- Member ID
- Fort Worth
- United States
- 2020 Hellcat Redeye (Maybe)
I think your concerns are reasonable. Seems like Dodge could be much better about knowing where an ordered car is and be able to inform you on its progress.
The ETA for delivery has been pushed back to the 30th of October. This is the 4 or 5th time the ETA has been pushed back (last I checked it was the 15, which was yesterday), which seemed strange to me. It has shown in transit since the 23rd of last month I believe (with the first ETA of the 28th of last month), and that it was going by truck and not by rail. Again, this is just what I have been told (by both the SRT operators and by the Dealership). I think the words the SRT operators used was, "The good news is it looks like your vehicle will be shipped by truck, so as soon as it is finished at the up fitter, it will be delivered straight to the dealership by truck and skip having to go by train". This wasn't a single operator, but was said to me multiple times.
It seems there has been some confusion though. It is awaiting pickup by truck - but to the rail yards. They don't actually ship the cars to the rail yards until they have a full load - so it is still at the up fitter waiting for enough cars to be ready before it will be picked up and brought to the yards.
That makes MUCH more sense on why the ETA on the shipping date keeps being pushed back, and why it is taking so long in this status. It also explains why I keep being told it will be traveling by truck as opposed to train, as in the system it is awaiting shipment by truck - but to the yards.
That's all good. I have a much better picture of what is going on, and what is happening. I am sure it will take longer then normal for them to get a full load as well, so it will probably sit there longer - and add in however long the train journey will be - I am sure I won't see the vehicle in October. That is understandable considering.
It is certainly nice to have that information, and I will give Dodge the credit for eventually surfacing it. Still going to note it took more effort then I think it should have, but I will give credit where credit is due.
It would be nice to feel like a valued customer whos order is appreciated. While this isn't exactly a red carpet brand, it wouldn't be that hard to make an effort to please customers.
I'm anti-fanboy, that never helps anyone. I love my Cat and am happy for the purchase but I have no loyalty to the brand. If I like the product I'll buy it. If I like a different one I'll buy that one. They should be working for my dollars or they will be much less likely to get them.
When I went through the engine build process with my ZR1, the plant manager came down and had a chat with me on what I thought of the experience. It was nice. Not something that had to happen, but it made me feel even better about the purchase. I was happy to talk to him about the experience, which was phenomenal in my opinion. That purchasing process converted my wife - who turned down buying a Corvette for her previous vehicle. Now, we are just waiting on the C8 Z06 to come out for her.
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